Why Instacart is expected to send $60 million in refunds to customers

The FTC alleges that Instacart falsely advertised “free delivery” on first orders while still charging mandatory service fees. Regulators also accused the company of misleading customers with claims of a “100% satisfaction guarantee,” saying shoppers who experienced late or poor service were often offered small credits instead of full refunds.

While Instacart denies the FTC’s allegations, it agreed to the settlement.